Privacy Policy for mentblue
Effective Date: 28.10.2024
mentblue ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mentblue.com (“Site”, “Website”, “Platform”) and use our Services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
This Privacy Policy shall be read in conjunction with the Platform’s Terms of Use. Terms not defined herein shall be interpreted in accordance with their usage in the Terms of Use.
1. Information We Collect
We collect personally identifiable information that is any information that can be used to identify you, which includes any information such your username, first and last name, gender, age, email address, mailing address or phone number, among other things (“Personally Identifiable Information”). You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to us.
We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Services. This information you provide may include Personally Identifiable Information and other information such as, company name and address, payment information, and/or social media profile information and authorization (“Information”). mentblue may request other information from You during or after the registration process that mentblue may use to provide better and more customized services to You/ Users. You acknowledge that this information is personal to you, and by creating an account on mentblue, You may allow others, including mentblue, to identify You and to allow mentblue to use Your information in accordance with the Terms of Service and this Privacy Policy.
You agree to (i) provide true, accurate, current, and complete information about yourself as prompted by the sign-up process on creating an account on mentblue; and (ii) maintain and promptly update the information provided during sign-up to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if mentblue has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, mentblue may terminate your user account and refuse current or future use of any or all of the Services. Inaccurate information provided by you may also affect the information you receive when using the Services, and our ability to contact you.
You are responsible for (i) ensuring the confidentiality of your account and log-in password, (ii) appointing competent individuals as administrators for managing your user account, (iii) ensuring that all activities that occur in connection with your account comply with our Terms of Service and Privacy Policy, (iv) informing us immediately of any unauthorized use of your user account by email to support@mentblue.com.
Further, you understand that mentblue is not responsible for: (i) your account administration and internal management of the Services for you, and (ii) any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account or otherwise.
1.1 Personally Identifiable Information
We collect Personally Identifiable Information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products and services, participating in activities on the Site (such as posting messages in our online forums), or otherwise contacting us. The Personally Identifiable Information we collect may include:
We collect this information for our legitimate interest in providing a more customised service to you. We also collect behavioural data about all our users, as explained below.
1.2 Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.
Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise permitted by you.
Web Beacons. mentblue also may use web beacons, pixels, anonymous ad network tags, and cookies to collect information about Your use of the Site and the websites of selected sponsors and advertisers, to collect anonymized, aggregated auditing, research and reporting for advertisers, and to collect data related to Your use of special promotions or newsletters. Our Web Beacons are not used to track Your activity outside of the Site or the websites of Our sponsors. However, because Your web browser requests advertisements and web beacons directly from ad network servers, these networks can view, edit or set their own cookies, just as if You had requested a web page from their site. If You are a non-registered Visitor to the Site, the only information We collect will be Non-Personal Information through the use of cookies or web beacons.
2. How We Use Your Information
We use Information collected via our Site for a variety of business purposes described below. We process your Personally Identifiable Information for our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:
2.1 To Facilitate Account Creation and Login Process: If you choose to link your account with us to a third-party account (such as your Google or LinkedIn account), we use the Information you allowed us to collect from those third parties to facilitate account creation and login process.
2.2 To tailor the platform’s interface: We may use Information for tailoring the platform’s interface and content recommendations based on your preferences and behavior.
2.2 To Post Testimonials: We post testimonials on our site that may contain Information. We will post testimonials that may use your name and the content of the testimonial.
2.3 To Request Feedback: We may use Information to request feedback and to contact you about your use of our Site.
2.4 Platform improvement and development: We may use certain data to analyse your interactions and feedback in order to identify areas for platform improvement and development.
2.5 User Support and Communication: We use Information for providing personalized customer support by accessing user history and previous interactions.
2.6 Security and Fraud Prevention: We may use Information to monitor your activity in order to detect and prevent fraudulent transactions or unauthorized access and for conducting security audits and implementing measures to protect your data.
2.7 To Manage User Accounts: We may use Information for the purposes of managing accounts and keeping it in working order.
2.8 Marketing and Promotion: We may use Information for sending personalized marketing messages, promotional offers, and updates about new services or features. We may also use the content from the Services conducted through the Platform for this purpose and for other promotional purposes.
2.9 To Send Administrative Information to You: We may use Information in order to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
2.10 To Protect Our Services: We may use Information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
2.11 To Enforce Our Terms, Conditions, and Policies: To comply with legal and regulatory requirements or in connection with our contract.
2.12 To Respond to Legal Requests and Prevent Harm: If we receive a notice or other legal request, we may need to inspect the data we hold to determine how to respond.
13. To migrate/ replicate/ offer services of our associated platforms: We may use Information to offer you services of our associated platforms or migrate/ replicate your user account on such associated platforms.
14. In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.
3. Cookies
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information.
Cookies set by the website and/or mobile app and/or platform owner (in this case, mentblue) are called "first party cookies". Cookies set by parties other than the website and/or mobile app and/or platform owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website and/or mobile app and/or platform (e.g. like advertising, interactive content and analytics).
Why do we use cookies?
We use first party and third-party cookies for several reasons. Some of the cookies we use are essential for the Site to operate. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties serve cookies through our Website for analytics and other purposes.
Use of Cookies: The Site may send a cookie to your computer. Cookies allow us to recognize You as a user when You return to the mentblue website using the same computer and web browser and to monitor how you use the Site. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, those pages may be readily accessible. We use cookies to distinguish you from other users on the Site, to tailor your experience to your preferences, and to help us improve the Site. We also use cookies to automatically capture activity on the Site, such as where You click, how You scroll through the Site, or what fields you enter text into (without seeing the actual text you enter). By default, most internet browsers accept cookies. Most browser software can be set to reject Cookies. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.
We may allow authorized third parties to place or recognize a unique cookie on your browser. mentblue does not store unencrypted Personally Identifiable Information in the cookies.
4. How We Share Your Information
We only share and disclose your information in the following situations:
4.1 Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4.2 Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
4.3 Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
4.4 Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, and would be governed by the understanding entered and agreed at that time.
4.6 Cross border transfer: We may transfer your Information including any Personally Identifiable Information outside India, to other countries depending upon the location of our affiliates and service providers.
Please note that these countries may have different privacy laws and that upon such cross-border transfer, Information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons. Any Information that we transfer, will be protected in accordance with this Privacy Policy and as mandated by applicable data protection laws.
Further, if you use our Platform from outside India, your information may be transferred to, stored, and processed in India. By accessing our Platform, you consent to the transfer of information to India and other countries outside your country of residence.
4.5 With Your Consent: We may disclose Information for any other purpose with your consent.
We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Services our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Services, which we collected through our technology. If we are required under applicable law to treat such information as Personally Identifiable Information, then we will only disclose it as described above. If not specifically legally mandated, we may disclose such information for any reason.
5. Data Security
We use administrative, technical, and physical security measures to help protect your Personally Identifiable Information. While we have taken reasonable steps to secure the Personally Identifiable Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.
6. Retention of Data
We will only keep your Personally Identifiable Information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Subject to this, we endeavour to not store your Personally Identifiable Information for longer than 180 days past the termination of your user account.
7. Your Privacy Rights
Under applicable law, you may have certain rights regarding your Personally Identifiable Information, such as the right to access, correct, update, or delete the information we have about you. To make such a request, please contact us at support@mentblue.com. We will consider and act upon any request in accordance with applicable data protection laws.
Your Controls and Choices
Opt-Outs. We may provide you with the opportunity to “opt-out” of having your Personally Identifiable Information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Services to you.
Right to withdraw consent: Where the processing of your Personally Identifiable Information is based on your consent, you have the right to withdraw your consent at any point, in accordance with this Privacy Policy. Please note that in case you choose to withdraw your consent from processing of your Personally Identifiable Information, which is essential for us providing Services to you, we reserve the right to withdraw or cease from offering our Services to you upon your consent withdrawal. You may withdraw consent by contacting us with a written request to the contact details of the Grievance Officer/Data Protection Officer, provided below. Upon receipt of your request to withdraw your consent, the consequences of withdrawal may be communicated to you. Upon your agreement to the same, your request for withdrawal of consent will be processed.
Right to Correction: You have the right to ask us to rectify your Personally Identifiable Information that you think is inaccurate or to ask us to update a set of Personally Identifiable Information that has become outdated.
Right to Erasure: If you wish to remove your Personally Identifiable Information from our Platform, you have the right to request erasure of your Personal Information from our Platform. However, please note that such erasure will remove all your Personal Information from our Platform which may also result in deletion of your account on the Platform permanently and irretrievably.
Communication Preferences. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Platform. Please note, however, that you may be unable to opt-out of certain service-related communications.
Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Services may cease to function properly if you do so.
8. Third-Party Websites
The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.
If you request that we do not share Your Personally Identifiable Information with a third-party, that request may result in your inability to use some or all of the Platform. If Your access to the Service is terminated based upon Your request that We do not share Your Personally Identifiable Information with a third-party, Your resulting inability to use the Service shall not be a basis for a refund or to avoid charges for the Service that You previously agreed to.
9. Miscellaneous:
The User may use the Platform to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users are not our authorized representatives or agents, and we hereby expressly disclaim any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
10. Updates to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes to this privacy policy, we will post the updated policy on our website and update the policy’s effective date. Your continued use of our Site after any changes or revisions to this privacy policy shall indicate your agreement with the terms of such revised policy.
11. Governing Law
This Privacy Policy shall be governed by the laws of India and courts in New Delhi shall have exclusive jurisdiction over any matter arising out of this Privacy Policy.
12. Contact Us
If you have questions or comments about this policy, you may email us at
In compliance with the applicable laws, mentblue has appointed a Grievance Officer/Data protection officer to address your concerns regarding this privacy policy and concerns related to your use of the Services. Mentblue shall respond to and resolve any issues raised by you within the timelines specified under the applicable laws. You may contact our Grievance Officer at grievance@mentblue.com.
Note - Kindly send all your grievances in relation to this privacy policy and Services to the above-mentioned email ID, in order for us to process and resolve the same in an expeditious manner.