Cancellation and Refund

 

Cancellation/Rescheduling by Mentor:

 

A Mentor may cancel a scheduled session, individual course, or individual webinar up to six (6) hours prior to the scheduled start time. In such cases, the Mentee(s) shall be entitled to a full refund of any fee paid.

 

If the Mentor wishes to cancel within the six (6) hours window prior to the scheduled start time, no option for cancellation will be available. 

The Mentor will only be permitted to reschedule a session. A Course and Webinar cannot be rescheduled.

 

In the event of a rescheduled session by the Mentor, the Mentee shall have the option to either accept the revised date and time or decline it. If the Mentee declines the revised date and time or chooses not to accept the revised date and time, the mentee shall be entitled to a refund if the session does not take place at the intitally agreed date and time.

 

Cancellation/Rescheduling by mentblue:

 

If mentblue cancels a session, course, or webinar, the Mentee(s) shall be entitled to a refund of any fees paid.

 

If mentblue reschedules a session, Mentee shall have the option to either accept the revised date and time or decline it. If the Mentee declines the revised date and time or chooses not to accept the revised date and time, the mentee shall be entitled to a refund if the session does not take place at the intitally agreed date and time.

 

Cancellation by Mentee(s):

 

A Mentee(s) may cancel a session up to six (6) hours prior to the scheduled start time and shall be entitled to a full refund of any fees paid.

 

If the Mentee wishes to cancel a session within the six (6) hours window prior to the scheduled start time, no option for cancellation will be available.

 

A Mentee cannot cancel or reschedule a course or webinar. A mentee cannot reschedule a session. Once a session is booked, the Mentee is only entitled to cancel it within the permitted time frame, as outlined above.

 

In the event it is proved that a mentor has acted in contravention of any applicable laws/ Terms, we shall provide a refund to the mentee, subject to verification.

 

If the Service is unsuccessful due to the abusive nature of the Mentee, such Mentee shall not be eligible for any refund and we shall be entitled to take any action as outlined under Clause 12.4, depending upon the gravity of the matter.

In the event a User raises any concerns regarding the inappropriateness of a particular session, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by us.

 

Users shall refrain from raising any personal queries or seek advice which are not related to the Services availed. In the event, the User raises any such personal queries or seeks advice, we reserve the right to terminate the Services to/ of such Users and further, such Users will not be entitled to any refund.

 

In case the mentor does not respond to a session within fifteen (15) minutes from the time of starting a session or does not respond for more than fifteen (15) minutes during an active session, the mentee shall have the right to request for cancellation/ refund and any amount paid by the mentee with respect to such session may be refunded.

 

In case the mentee does not respond to a session within fifteen (15) minutes from the time of starting a session or does not respond for more than fifteen (15) minutes during an active session, the mentor may end the session and the mentee shall not be entitled to any refund.

 

We reserve the right to permanently block Users from future Services in the event the User has made multiple cancellation for reasons not genuine.

 

Users are allowed a period of three (3) days, from the date of a scheduled session, to raise any concern, and request for a refund. No refund requests shall be considered thereafter.

 

We shall check the details and process the refund wherever applicable, solely at our discretion. In all matters related to refund and settlement under these Terms, we shall decide so, at our sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. Our decision shall be final in this regard.